Incidents | Cyberdesk Incidents reported on status page for Cyberdesk https://status.cyberdesk.io/ https://d1lppblt9t2x15.cloudfront.net/logos/5164da3aa2004bb866aeda632eb6ee80.png Incidents | Cyberdesk https://status.cyberdesk.io/ en Agent workers not connecting to Cyberdriver https://status.cyberdesk.io/incident/835310 Fri, 27 Feb 2026 16:15:00 -0000 https://status.cyberdesk.io/incident/835310#2d71a24fa248a84b3ee90bc24aa819b68b9ab6e581aaccfeea76f1fe2f5765ca The issue has been resolved, but will require some coordination to reinstantiate connection of existing desktops to Cyberdesk Cloud. Our team is reaching out now in order to do so. New desktops connecting to Cyberdesk Cloud are not affected. We'll be monitoring the situation to ensure that connections between desktops and our cloud are stabilized. We appreciate your patience during this time, and we'll be posting a postmortem soon. Agent workers not connecting to Cyberdriver https://status.cyberdesk.io/incident/835310 Fri, 27 Feb 2026 15:50:00 -0000 https://status.cyberdesk.io/incident/835310#9c308734aa54cf5fd8eb42a6b822310ffb44e6d1db26737c458f5256a9926a2b We have identified the root cause and have pushed out a fix to the machines. We are observing the effects, sorry for this issue! Agent workers not connecting to Cyberdriver https://status.cyberdesk.io/incident/835310 Fri, 27 Feb 2026 15:35:00 -0000 https://status.cyberdesk.io/incident/835310#6834979f39e6c89a345fd36b877f5d4ad42ecd0c05c5c2732b01befe75eb5724 Our third party VM provider is having issues for machines in the "iad" region, which has caused agents to not be able to connect to Cyberdriver. We are looking into this issue! Degraded performance from third party authentication provider https://status.cyberdesk.io/incident/828953 Thu, 19 Feb 2026 18:38:00 -0000 https://status.cyberdesk.io/incident/828953#866085db9f551e379f9396a24ea9e26850e6b60f0c3e39dad174e5570709df46 The incident has been resolved! Dashboard access has been restored back to normal. Degraded performance from third party authentication provider https://status.cyberdesk.io/incident/828953 Thu, 19 Feb 2026 17:38:00 -0000 https://status.cyberdesk.io/incident/828953#1dcb32e2814c7e59120b74bd8afbb3ea9e03305221b1a4fcd8b3ec8ca5f0aa5f Clerk has deployed and are continuing to see improvements. We'll be continuing to monitor to see when a full recovery has deployed. Degraded performance from third party authentication provider https://status.cyberdesk.io/incident/828953 Thu, 19 Feb 2026 17:14:00 -0000 https://status.cyberdesk.io/incident/828953#55b3fb20afc14fb595c5be61c803c651df6f8257d53bdee3f5bba2e7791c22b9 Clerk, our third party authentication provider, is having degraded performance (https://status.clerk.com/incidents/01KHVBF47Q3SDK1VX7ZNHQ316R). We are actively monitoring the situation. Logging into the Cyberdesk dashboard may be degraded for this time. File Input Uploads Service Degraded https://status.cyberdesk.io/incident/801999 Sat, 10 Jan 2026 23:47:00 -0000 https://status.cyberdesk.io/incident/801999#770586333a387277f15b9e1350fa2ece6ad7b4097e5a60af85ef41612094f1f0 The issue has stabilized, we will continue to monitor but there seems to not be any more degradation of this service. Contact us for any further help! File Input Uploads Service Degraded https://status.cyberdesk.io/incident/801999 Sat, 10 Jan 2026 20:42:00 -0000 https://status.cyberdesk.io/incident/801999#e918e5f62df285ea7c80ad857171bd1d87bb6e0b441224af2b2b3134f1e0d105 We're still investigating into this issue. Thank you for your patience! File Input Uploads Service Degraded https://status.cyberdesk.io/incident/801999 Sat, 10 Jan 2026 19:26:00 -0000 https://status.cyberdesk.io/incident/801999#323bf3aad1d49496233f593a3b17b198fe8912819a2bafb3221c92b2a0250f77 The API is experiencing intermittent issues uploading file inputs. We are actively looking into the issue and will report here when the issue is fully resolved. Retrying runs should be a quick temporary fix for now, if possible. Docs are unavailable https://status.cyberdesk.io/incident/791119 Fri, 19 Dec 2025 21:50:00 -0000 https://status.cyberdesk.io/incident/791119#8e0c15ae44dc72ebec5c88b06c6bc6db582811fca97bf42affc1f10b393c086e The situation has been resolved. Thank you for your patience! Docs are unavailable https://status.cyberdesk.io/incident/791119 Fri, 19 Dec 2025 21:45:00 -0000 https://status.cyberdesk.io/incident/791119#f4bb5a65104963903a2424df082cbdb88224e5ce7744bcd67fdb9046b8244541 We’re having some trouble with our third party docs provider, Mintlify. We’re working to fix the problem as quickly as we can. We’ll share another update shortly.